Text Messaging for Hotel and Hospitality

The majority, more than 2/3 of customers favor texting over telephone phone calls for customer service. Texting is  vital for the hospitality industry to integrate texting to further their customer experience. 

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Use Cases

Texting has an unmatched read rate of 98%, making it the most effective way to increase guest bookings year round.

  • Increase reservations and sales during the off-season by sending text promotions such as discounts for repeat visits.
  • Promote your mobile app by sending them a text link to download. With a nearly 6x higher click-through rate than email, you’ll see app downloads skyrocket.
  • Use our unique Smart Targeting tool to reduce opt-outs by sending targeted offers based off of the guest’s interests or favorite location.

Texting lets guests ask questions, make service requests, and shortens the front desk line by streamlining the check-in and check-out processes.

  • 60% of customers nowadays would rather text over call for service.
  • Remind guests of upcoming reservations with automated text reminders that are synced with your existing reservation system.
  • Answer guest questions automatically with our intelligent Text Bot. For example
    • Right after check-in, ask if they need a wake up call and let them know about breakfast hours.
    • The night before checkout, ask what time they’re checking out, if they need a late checkout, or use the same credit card that is on file.

SMS Marketing Services makes it easy to keep guests coming back time and time again.

  • Improve service by soliciting feedback from guests with SMS surveys that’ll get 7.5x more responses than email.
  • Automatically send a link to your review page to guests who said they enjoyed their stay, and initiate damage control for dissatisfied guests before they tarnish your reputation.

SMS Marketing Services makes sending important announcements and coordinating employees schedules faster and more effective.

  • Alert employees to deliver more amenities to a room.
  • Fill missed shifts using text alerts to quickly find a replacement.
  • Make recruiting and employee referrals easy by texting in keywords.

Lifecycle Engagement

With SMS Marketing Services’s texting solution, you will surpass simple traditional text messaging services. It can program your communications to automatically help guests.

01

Use your own unique  mobile keyword in print and online advertisements to encourage sign-ups for mobile coupons, loyalty programs, promotional discount offers, and other services..

02

Automatically collect information about your contacts such as their birthday, room preferences, and favorite location.

03

Send targeted offers to loyal members based on their preferences or behavioral history.

04

Automatically send reminders and hotel address the day before their reservation.

05

Text-enable your existing front desk number to answer guest questions.

06

If you offer amenities such as valet or a spa services, let guests text to make requests.

07

Automatically answer frequently asked or guest service questions with our intelligent Text Bot, such as requesting a late checkout time.

08

After checkout, send SMS surveys to gather more feedback and improve your service.

09

Automatically lead satisfied customers to leave a good social media review.

10

Catch dissatisfied guests before they hit your social media pages.

More Advantages

Omni-Channel

Send messages via SMS, MMS, email, social media, and voice, all from our integrated platform.

Enterprise

Maintain control and consistency across your multiple employees, departments, or locations.

Integrations

Have the software you already use send text messages or synchronize contacts without having to program it all yourself.

Service

We offer unmatched 365-day support, along with consulting to help you grow from your initial use case to a comprehensive automated strategy.