SMS For Customer Service & Support

Text messages have revolutionized how we communicate, quickly becoming our go-to channel for daily use. SMS Marketing Services’s formidable automation tools provide advanced texting solutions, helping you gather more information and responses automatically. 

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Use Cases

64% of consumers say they prefer texting over voice calls for customer service because 81% find it frustrating to be tied up on the phone.

  • Text-enable your business’s existing number, so you offer the convenience of either calling or texting the same number.
  • SMS Marketing Services helps you cater to customer channel preferences by offering text message, email, social media, and voice messaging.

SMS Marketing Services’s industry-leading SMS Automations carries out tasks for you, allowing you to accomplish more and keep customers happier without the costs of more hires.

  • Intelligent TextBot: Create an automated text messaging attendant that can answer common questions by branching customers down messaging paths based on how they respond to prompts. See example
  • Auto Campaigns: Set a condition, and when it’s met, our software automatically carries out predetermined tasks. For example, send a customer a survey after their service call, and if they complete it, you can send them a promotional offer to thank them. Later, they can be added to a drip campaign as well.

How did the most successful business get to where they are today? They listened to their customers.

  • Text surveys get faster and more responses over email or postal surveys.
  • Make the surveys interactive, so they branch dynamically according to your customer’s responses, allowing you to ask deeper and more relevant questions.

SMS Marketing Services allows you to send customers targeted messages based on their interests and behavior within our system.

  • Send individualized shipment and delivery notifications.
  • Automatically send case updates, reminders for webinar trainings, and important service milestones.
  • Since our Smart Targeting promotes only relevant messages, it greatly boosts customer satisfaction and minimizes opt-outs.

Lifecycle Engagement

SMS Marketing Services allows you to communicate with customers throughout every stage of the customer experience. For example:

01

Text-enable your business’s landline phone number, so customers can call or text the same number for service.

02

Quickly handle multiple customer questions and complaints.

03

Automatically send individualized shipment and delivery notifications.

04

Gather feedback using automated SMS surveys to improve your service. Because they’re sent via texting, you’ll get more responses and quicker too.

05

Surveys are collaborative, so they branch automatically according to your customer’s replies. You will have a deeper and intuitive understanding of your customers’ interest.

06

Place a mobile keyword on your recall notices, service update reminders, and other notifications, so customers can text in to learn more or schedule appointments.

07

Automatically filter customers based on interests, purchase history, or behavior, so you send only relevant alerts.

More Advantages

Omni-Channel

Send messages via SMS, MMS, email, social media, and voice, all from our integrated platform.

Enterprise

Maintain control and consistency across your multiple employees, departments, or locations.

Integrations

Have the software you already use send text messages or synchronize contacts without having to program it all yourself.

Service

We offer unmatched 365-day support, along with consulting to help you grow from your initial use case to a comprehensive automated strategy.