Text Messaging For IT Departments

In today’s digital world, IT departments that run smoothly are paramount to the operation and security of a company. Using text messages to quickly communicate information can improve how you alert users to an issue and get solutions deployed rapidly. SMS Marketing Services bundles advanced tools of SMS with a fully programmable multi-channels, helping your IT staff save time while efficiently improving your network security.

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Use Cases

SMS Marketing Services’s advanced features deliver 3 main benefits:

  • Smart Targeting: Automatically send alerts to only the affected staff members.
  • Click-through Tracking: Send links to onboarding material or new security memos, and automatically remind employees who haven’t clicked it yet a week later.
  • Text Bot: Our smart system can automatically respond to commonly asked questions or direct the employee to the proper IT team member.
  • Have a two-way text conversation between your department and employees by text-enabling your office’s number, saving you from long calls, messages getting lost in an inbox, or playing phone tag.
  • Since 90% of text messages are read within 3 minutes, you can alert employees in minutes to do things like update anti-virus software or alert them of suspicious emails or outages.
  • Solicit employee feedback via SMS surveys, which have a 7.5x higher response rate than emails.
  • Train employees to text in keywords like “ITHELP” to get fast responses and help troubleshoot.
  • SMS Marketing Services’s powerful Omni Channel API (including text and email) comes with a free shared short code, and you’ll be able to send up to 300 SMS messages per second. We offer REST, HTTP, and SMTP APIs for features like mass texting, one-to-one communication, contact synchronization, two-factor authentication, and keywords through a variety of application languages.
  • We also have Zapier integration which will allow you to automatically coordinate actions between SMS Marketing Services and hundreds of software you already use on a daily basis. See example Zaps

Lifecycle Engagement

SMS Marketing Services’s exceeds traditional text messaging systems.  It can automate staff and team member communications.

01

When onboarding new staff or employees, you can send training materials or links to training courses, information, instructions or more.

02

Create a mobile keyword to advertise to your employees, allowing them to opt-in for IT and help desk alerts.

03

Send mass alerts to all employees about outages and security threats through texting, email, and voice broadcasts.

04

Automatically sort employees based on their department or where they work, so you can notify only the affected people.

05

Text enable your office phone number so employees can text. you to ask questions and schedule help instead of calling.

06

Have employees text “ITHelp” to automatically receive troubleshooting guides for common issues instead of having to be stuck on long phone calls.

07

For problems that require in-person service, automatically send a text appointment reminder and get a confirmation so the employee doesn’t forget.

08

Send SMS surveys to staff and team members to get their feedback on how company leadership is doing.

More Advantages

Omni-Channel

Send messages via SMS, MMS, email, social media, and voice, all from our integrated platform.

Enterprise

Maintain control and consistency across your multiple employees, departments, or locations.

Integrations

Have the software you already use send text messages or synchronize contacts without having to program it all yourself.

Service

We offer unmatched 365-day support, along with consulting to help you grow from your initial use case to a comprehensive automated strategy.