What is Landline Texting?
We’ve all been there. You call a business for a simple question like how to return a product, only to be put on hold. SMS Marketing Services’s Landline Texting feature helps solve this issue by enabling your business’s existing landline or toll-free number to send and receive text messages. This way, people can get immediate interaction without interrupting their busy day.
Why Landline Texting?
64% of customers would now prefer to use a texting option for customer service, rather than having to wait on a phone call.
33% of customers hang up immediately when put on hold, and 81% find it frustrating to be tied up on the phone or direct message chat.
Phone calls can be disruptive and time-consuming, and emails are never responded to. Landline Texting will get you responses, and you don’t have to spend time making phone calls or writing multiple emails.
With Landline Texting, your customers can call or text the same number, giving them a choice for how they want to interact with your organization.
Landline Texting lets you text for business without having to expose your personal mobile number.
Why Your Customers May Prefer Texting
Ask about a product, service, event, or directions
Make a reservation or place an order
Quickly follow up with a rep
Avoid wasting time while waiting on hold
The SMS Marketing Services Advantage
Employees can have separate inboxes, so they won’t have to dig through a shared inbox to find their clients’ messages.
Converse with multiple customers simultaneously via text and maintain records of all messages.
With SMS Marketing Services’s Landline texting, you can send and receive photo images also.